This page is a reconstruction of ACAMADI Automotive's previous terms. The business should review and approve all wording before relying on it.
Deposits
A deposit is required to confirm your appointment. The amount depends on the service booked and will be deducted from the final balance. The original booking policy treated deposits as non-refundable; any retention of a deposit is subject to applicable consumer rights and must be fair and proportionate.
Photographs and quotations
Please provide clear, recent photographs of your vehicle's interior and exterior where requested, and draw attention to any areas requiring additional work. Quotations are based on the information supplied. If the vehicle's condition differs significantly, ACAMADI Automotive will discuss any proposed additional work and charges before proceeding.
Appointment cancellations and rescheduling
If you cancel an appointment, ACAMADI Automotive may retain a reasonable amount from the deposit to cover its actual losses, subject to your statutory rights. Where an appointment is rearranged within a reasonable period agreed by ACAMADI Automotive, the existing deposit may be transferred to the new appointment.
Appointment timings
Appointment durations are estimates. Please identify the areas of the vehicle that are most important to you before work begins. If additional work is needed, ACAMADI Automotive will discuss the available options and agree any additional charge in advance.
Payment
Unless otherwise agreed, payment is due in advance or on completion of the service on the appointment day. Invoices are available on request. The original terms specified a £10 late-payment charge and possible further charges. Any such charge must be lawful, reasonable and agreed in advance.
Same-day cancellations
The original policy specified a minimum £60 same-day cancellation charge. Where a retained deposit exceeds that amount, it replaces the cancellation charge. Any amount charged or retained must reflect actual losses and comply with applicable consumer law; the same loss will not be charged twice.
Social media and website
ACAMADI Automotive may wish to photograph completed work for its portfolio, website or social media. Please let us know if you do not want photographs of your vehicle used for promotional purposes.
Road risk
ACAMADI Automotive may move your vehicle where necessary and appropriately insured, or ask you or your authorised representative to reposition it. Please disclose relevant pre-existing damage, faults or mechanical issues before work begins. ACAMADI Automotive remains responsible for any loss or damage for which it is legally liable.
Health and safety
You must provide a reasonably safe working area and remove hazardous objects, contaminated waste or potentially harmful substances from the vehicle. Work may be postponed or stopped where a significant safety risk cannot reasonably be resolved.
Respect
Customers and ACAMADI Automotive representatives are expected to treat one another respectfully. Serious verbal abuse, violence or threatening behaviour may result in the service being stopped and future bookings being refused, subject to applicable legal obligations.
Statutory rights
Nothing in these terms excludes or restricts your statutory consumer rights.
Questions about these terms?
Contact ACAMADI Automotive on 07930 369955 or use the website enquiry form.
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